It is the booker’s or passenger’s responsibility to ensure that they reserve or book the correct size of vehicle in order to carry the number of passengers and luggage.
The vehicle capacities are stated on the website .
If the passenger has booked a smaller vehicle capacity to carry the number of passengers and luggage, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare to the driver.
Additional Passengers and Luggage
Additional passengers and luggage may be added with the permission of Express Airport Transport to control to the car ordered but not exceeding the numbers per vehicle capacity ordered.
All telephone bookings are taken with great attention and careto make sure it is accurate. Some calls are recorded for training and verification purposes.
TransferAmalfiCoast will not be liable for any wrong information given by the person who is making the booking or passenger.
TransferAmalfiCoast will confirm the online booking via email if a valid email address is provided.
Waiting time charges
On all airport pick ups, the maximum free waiting time is 60 minutes, starting from the flight landing time. Afterwards, 20 pence per minutes will apply. We will check the flight status before we enter the airport. There are no additional charges for any flight delays. If you have made other arrangements such as refreshment, meeting, shopping, etc. in the terminal, it is passengers or bookers liability to choose the preferred pick-up time at the time of booking the transfer.
On all sea/ cruise port pick ups, the maximum free waiting time is 60 minutes, starting from the nominated pick up time. Afterwards, 20 pence per minutes will apply.
Pickups from home, hotel, offices and other venues are allowed 10 minutes of free waiting time from the actual booked time, thereafter 20 pence per minute will be added to the fare quoted.
Prices are quoted to drive through a most economical route.If the passenger nominate a route to their preference, passenger will be liable to pay the extra charges such as fuel, toll, waiting and other charges.
Additional Drop offs and Pick ups
Additional drop offs and pickups will be charged per mile with a minimum fee of 5.00 euro per diversion.
Booking Cancellations or changes
A booking of transfer can be cancelled or changed in advance by phone giving 12 hours notice prior to the transfer time.
To cancel or change any bookings, you must contact our customer service team. You do not cancel or change or a cancel a booking with our drivers.
"No Show" Meaning: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include airport, seaport, home, hotel and other private address.
This will include incorrect date and time of the bookings.
The driver will wait in the arrival hall up to 1 hour 30 minutes from flight landing time and if the passenger fails to meet the driver within this time limit or failed to make contact via phone, email or SMS to inform their status at the airport or seaport, this will be considered as a no show.
All bookings made online or over the phone on basis of paying the driver cash, and if the booking was secured with a valid credit or debit card will be charged the full fare of transfer in the event of an no show.
All bookings pre- paid by a credit or debit card will not be re-funded in the event of a no show.
Company cannot be held responsible for any financial losses,missed flights, trains or meetings because the car is not arriving at the pick-up location at the booked time due to adverse weather, vehicle breakdown, traffic conditions,or road traffic accidents, road closures or event destruction. In unexpected incidences such this, we will call and inform the customer as soon as we are aware of the delay and it is passenger’s responsibility to make the decision to wait for our car to arrive or to make alternative travel arrangements.
Company cannot be held responsible being given the wrong booking information by the customer or the customer booked it online and got the booking reference number but has not received any booking confirmation from us.
Fouling or Vomiting
Any fouling or vomiting in the car by a passenger will result in a charge of a minimum of ?15.00 depending on the severity of the fouling or vomiting..